Support And Resources

Please see below for a sample of the BMDC Self Directed Support Questionare

This is a sample of the correct version of the document as of 24.02.2011, please note this document will be reviewed and perhapse updated regularly.


Bradford MDC are developing a Directory of Services which will help them to broker services for customers going through self-directed support.
At the moment the Directory is for internal use only but the intention is that it will be made widely available. We would imagine that many of your services are free to access but for those which are not, and particularly those which people may wish to buy using their Individual Account, we recommend highlighting them in some way on the form so that social care professionals can use the data effectively.

In order to advertise your services and ensure your details are up to date, please complete and return the below form to ku.vog.drofdarb|egnarg.anohs#ku.vog.drofdarb|egnarg.anohs


Please see below a copy of the PSSRU Unit Cost of Health and Social Care 2010 doc
The publication, funded by the Department of Health was developed with the aim of bringing together information about the costs of health and social care in a way that, as far as possible, is transparent and compatible. Supported by an Advisory Group comprising Department of Health personnel, SCIE representatives as well as some of the foremost academics working in health and social care economics, we have
been able to bring together information from a variety of sources to estimate the most up-to-date nationally-applicable unit costs for a wide range of health and social care services in England. This will help you to consider how you can save unit costs of other provider services when setting up new services.


Below is a toolkit for exploring care management and community-based support Published by The Centre for Welfare Reform in association with paradigm, with support from Yorkshire and Humber Joint Improvement Partnership and Barnsley Metropolitan Borough Council.

Below is a report on care management and community-based support in Yorkshire & Humber Published by The Centre for Welfare Reform in association with paradigm, with support from Yorkshire and Humber Joint Improvement Partnership and Barnsley Metropolitan Borough Council.


A Vision for Adult Social Care

The Department of Health have published the Government's plans for adult social care services - A Vision for Adult Social Care: Capable Communities and Active Citizens1. Alongside the Social Care Vision, the Department of Health has also launched a consultation on Transparency in outcomes: a framework for adult social care2 - a new strategic approach to quality and outcomes in adult social care.

The vision sets the context for the future development of social care services. It is the first step, followed by the Law Commission's work on reforming the legal framework next spring and the Commission on Funding of Care and Support next summer, towards the White Paper on care and support at the end of 2011. This will set out plans to establish a modern and financially sustainable framework for care and support, and the requirements for new legislation.

Plans for service reform were outlined in the social care consortium's Partnership Agreement, Think Personal, Act Local 3 launched at the National Children's and Adult Services conference on 4 November 2010. Led by the Association of Directors of Adult Social Services and the Local Government
Group on behalf of 21 social care organisations, it describes the next steps for councils to personalise services and provide more comprehensive information for people who need advice on care and support services. In addition to this, the consortium has also produced a number of best
practice guides. 4,5,6,7,8 and 9.

1 - A Vision for Adult Social Care: Capable Communities and Active Citizens
http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/@dh/@en/@ps/documents/digitalasset/dh_121667.pdf

2 - Transparency in outcomes: a framework for adult social care
http://www.dh.gov.uk/en/Consultations/Liveconsultations/DH_121509

3 - Think Personal, Act Local
http://www.puttingpeoplefirst.org.uk/_library/PPF/NCAS/Partnership_Agreement_final_29_October_2010.pdf

The best practice documents:

4 -Practical approaches to improving the lives of disabled and older people by building stronger communities
http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/@dh/@en/@ps/documents/digitalasset/dh_121668.pdf

5 - Practical approaches to market and provider development
http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/@dh/@en/@ps/documents/digitalasset/dh_121670.pdf

6 - Practical approaches to co-production
http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/@dh/@en/@ps/documents/digitalasset/dh_121669.pdf

7 - Practical approaches to safeguarding and personalisation
http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/@dh/@en/@ps/documents/digitalasset/dh_121671.pdf

8 - Personal Budgets - Checking the Results
http://www.puttingpeoplefirst.org.uk/_library/PPF/NCAS/personal_budgets_checking_the_results_final_29_October_2010.pdf

9 - Enabling risk, ensuring safety - self-directed support and personal budgets
http://www.scie.org.uk/publications/reports/report36/files/report36.pdf


ACEVO Personalisation Health Check Tool

The National Association for Voluntary and Community Action has developed a simple diagnostic tool, with accompanying guidance notes and an action plan, which can be used by local support and development organisations to undertake a personalisation health check with local voluntary organisations. It focuses on personalisation in social care, but could be adapted for health services or other services where personalised approaches are being developed. The tool aims to help development workers to:

• assess an organisation's readiness for personalisation
• help it to identify areas of strength and weakness, new opportunities and development needs in relation to the personalisation agenda
• help it to produce a practical action plan to enable it to gear up for personalisation

To download the health check and the associated guidance notes and action plan, visit http://www.navca.org.uk/news/healthcheck.htm


ACEVO Guides to Personalisation

The introduction of personal budgets in the fields of health and social care not only offers a unique opportunity for service users to take greater control over their lives but hands the third sector a key role, as it will have the potential to offer a wider choice of services.

The Income Generation Workstream, led by the Association of Chief Executives of Voluntary Organisations, has produced five guides covering some of the key areas organisations will need to familiarise themselves with. They are:

An introduction to Personal Budgets https://www.acevo.org.uk/Document.Doc?id=774

How to cost appropriately with Personal Budgets https://www.acevo.org.uk/Document.Doc?id=771

Personalisation: Exploring the legal implications https://www.acevo.org.uk/Document.Doc?id=772

Personalisation: A new approach to marketing https://www.acevo.org.uk/Document.Doc?id=773

Developing a Person-centered Workforce https://www.acevo.org.uk/Document.Doc?id=775


Below are some examples from Voluntary and Community Sector Organisations already providing services to customers with a Personal Budget and to self funders.

Support Brokerage
Below are examples of brokerage services already being provided by the Voluntary Sector.
- Richmond Independent Brokerage Service (RIBS) is a consortium of Voluntary Sector organisations providing brokerage services.
- Sheffield City Council has a set of brokerage standards in place. Many of those adhering to the standard and providing services are Voluntary Sector Orgnaisations. Take a look here

Paid for services
- ASC Choice
An example of a 'paid for' service from Age Concern Sheffield.

- The Keeping House Directory
Take a look at this online directory for examples of a broad range of paid for services. Many are Voluntary Sector and Social Enterprises.

Marketing and Promotion
- Touchstone
A Voluntary Sector Organisation promoting their package of personalised services to those in receipt of Self Directed Support


‘Progress for Providers, Checking your Progress in Delivering Personalised Services’ uses a self assessment toolkit to check progress. The checklist covers eight areas of development: Leadership and Strategy, Creating a Person-centred Culture, Community Focus, Support Planning and Review, Finance, Human Resources, Marketing, Reviewing and Improving our Service.


'Making it Personal: A Providers Journey from Tradition to Transformation' is a detailed report charting one provider’s journey towards the provision of personalised services, detailing the tools they used and lessons learned. It includes a useful section on the ‘Messy Mapping’ approach to developing personalised services and the resulting changes in financial systems, marketing services, workforce skills development, IT systems and progress measures.


'Good Practice in Support Planning and Brokerage' A comprehensive guide produced by the Department of Health. It covers the definitions, functions and activities of support planning and brokerage, different models and staff training. Remember to consider the information in this guide in the context of local guidance, as the model for and funding of brokerage are defined by each local authority.